How We Work

Whether you are an individual or working as part of an organisation, we take the same approach.

If you contact us we will ask you what you would like us to help you with. A quick chat will usually reveal whether we are the right people for you to deal with.

If you think we can help, then we will ask to meet with you (or telephone you), at a convenient time, for more detailed discussions.

At the meeting we will explain how we work and the extent of what we are able to do for you.

We will ask:

• What is important to you
• How your finances are currently organised
• What you would like us to do

We will try to do a good job:

This means we will need a good understanding of many aspects of your financial situation and goals.

This will allow us to give you the best advice we can. It also means we can highlight any important things that we think you should be aware of.

We will check your identity and address. This helps protect society against crime.

Next Steps:

We can then do our research and report back to you. We try to explain things clearly and to make sure you understand the risks involved in any course of action. Then you can tell us what you think of the work we have done for you.

The Cost of our Services

If we recommend a financial product to you then the provider will usually pay us a commission.

If you prefer we can agree a fee for the work. It’s up to you.

There is no charge for your first meeting. We will tell you if there are any charges for our work, and seek your agreement before we start.

Who We Can Help

We would like try and help anyone, whatever their situation. We are in it for the long term, and we would like to be there to help in the future as well as in the here and now. We believe that this is the whole point of the financial services industry.